I’m a product and service designer in the Boston area, focused on internal tools and complex workflows.

Most recently, I designed AI tools for go-to-market teams at Klaviyo. Before that, I led design for MinuteClinic’s patient check-in at CVS Health, serving 3.3 million people a year.

Klaviyo projects

Klaviyo Build roadmap prototype, shown with sample data: the Build tab with filters for product line, product, segment, release and timeframe, and feature cards on a monthly timeline

The roadmap problem wasn’t the roadmap

Asked to redesign it, I found the data was the problem and designed the system behind it.

Three storyboard panels for prompt-to-page: a kickoff meeting, the agents kicking off the page build, and a marketer celebrating the release

Research that reframed an AI product

Eight usability sessions showed marketers needed a live page, not a component. I turned that into a new product direction.

CVS Health projects

Visit Manager 2.0 screens on iPhone: symptom questions, the visit checklist and consents

A check-in patients actually finish

Visit Manager 2.0 rebuilt MinuteClinic’s pre-visit flow as a checklist patients can do at their own pace, delivered on an accelerated timeline and lifting end-to-end completion 15%.

+15%

end-to-end completion

+11.5%

intake form conversion

new design system components

150+ emails & texts

13 templates

150 emails, one system

I led a new notifications team that consolidated 150+ emails and texts into 13 flexible templates, backed by a design system and a new CMS.

Award cards from the four-day North Star design sprint: Greater than the sum of our parts, Pure delight, and Customer obsessed

Leading ten designers to a North Star

I led ten designers through journey mapping, Jobs to be Done research and a four-day sprint to set MinuteClinic’s long-term product vision.

Working with me

The design team holding up their finished winter paintings from the holiday paint-along, with remote teammates on the screen behind them

Teammates painting at a table covered in a snowflake cloth

Bags of homemade holiday cookies laid out on a table

A paper snowman garland strung across a bookshelf, each snowman with a teammate’s face

The winter paint along

I organized an activity where we painted snowy scenes on canvas and snacked on a cookie buffet with seven kinds of homemade cookies. However, it turns out a room of designers doesn’t relax during a paint along... everyone wanted theirs to be perfect! The surprise favorite cookie was the white chocolate, pistachio & macadamia.

The design team gathered in front of a tall ship on the Boston waterfront

End of summer outing

We took the Boston ferry out to The Tall Ship for tacos, sangria, corn hole, giant jenga and connect four, right by the water on the cusp of fall.

The design team relaxing on the tall ship’s deck under string lights, with the Boston skyline at sunset behind them

Jordan and four teammates taking a selfie in front of the tall ship’s mast and rigging

The design team around a long table at a hot pot restaurant

A bubbling hot pot surrounded by plates of sliced meat

Teammates smiling around the hot pot table after the vision day

Two designers sorting sticky notes on a wall during a workshop

Design system team onsite

I helped organize and facilitate a design thinking workshop led by one of our design technologists, where we aligned on our 2026 principles and themes of work. I hosted a post lunch pick-me-up: guess the song (every song had “baby” in the lyrics), plus pink and blue cupcakes to guess the gender of a teammate’s baby on the way. We ended the night at hot pot.

Internal tools onsite

We got together to prioritize what we’d work on in the second half of 2026.

Jordan and a teammate smiling at a table during the internal tools onsite

Jordan and three teammates smiling around a conference table with laptops during the internal tools onsite

Freshly harvested shallots laid out to cure along a deck rail

Jordan's hand on a head of cabbage growing in the garden

A homemade sourdough loaf on a cutting board

Carl, Jordan's brown doodle, sitting beside a garden bed of pink cosmos, zinnias and orange marigolds

Mark, Jordan's white and brown doodle, sitting in the garlic bed

Jordan and her husband in Celtics gear, taking a selfie at a game

On the weekends I’m usually gardening, cooking, making sourdough, walking the dogs (Mark & Carl), or watching the Celtics with my family.